Privacy Policy

At Lumenex LLC, along with our affiliates (Lumenex LLC, "we", "us"), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as "Services"). It does not extend to the content processed on behalf of our API customers, which is covered by separate agreements.

We gather Personal Information about you in the following ways:

• Account Information: Your name, contact details, account credentials, payment information, and transaction history.
• Content: Personal Information in your inputs, uploads, or feedback to our Services.
• Communication Information: If you contact us, we collect your name, contact details, and message contents.
• Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.
• Automatically Collected Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.

We use your Personal Information to:

• Deliver and improve our Services.
• Communicate with you about updates and offerings.
• Conduct research and prevent fraud.
• Comply with legal obligations and protect our rights.

We may share your Personal Information with:

• Service Providers: To support our business operations and service delivery.
• During Business Transfers: As part of mergers, acquisitions, or other business transitions.
• For Legal Reasons: When necessary to comply with laws or protect our interests and safety.

Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

• Access your Personal Information and information relating to how it is processed.
• Delete your Personal Information from our records.
• Rectify or update your Personal Information.
• Transfer your Personal Information to a third party (right to data portability).
• Restrict how we process your Personal Information.
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
• Object to how we process your Personal Information.

You can exercise these rights by contacting us at support@lumenex.com.

Our Services do not target children under 13. We do not knowingly collect information from children under this age. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

Our Service may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies independently.

We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain your data as necessary for service provision and compliance with legal obligations.

Your Personal Information may be processed and stored in the United States and other jurisdictions, under the legal bases outlined for our international operations.

We are committed to keeping your personal data secure. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage. Payment information is securely processed through third-party payment processors; Lumenex does not store full credit card information on our servers unless explicitly stated.

We may periodically update this Privacy Policy. Changes will be posted on our website, along with the effective date.

For any questions or concerns regarding this policy, please reach out to our support team at support@lumenex.com.