Terms of Service

The System remains the sole property of Lumenex at all times. A Rental grants the Renter a limited, non-transferable right to use the System at the installation address provided at checkout for the duration of the Rental Period. No ownership interest is transferred. The Renter may not sell, sublease, lend, pledge or otherwise encumber the System.

The Rental Period begins on the start date selected at checkout and ends thirty (30) days later, as shown on the order confirmation. Delays in delivery caused by the Renter, the carrier or events beyond Lumenex's control do not extend the Rental Period unless Lumenex agrees in writing.

The Renter must return the complete System to Lumenex at the end of the Rental Period, using the return instructions and shipping label provided by Lumenex. The System is considered returned only when the carrier records it as received by Lumenex. The Renter must return all components received, including the projector, lens, mount, power supply, cables and any accessories.

If the System has not been shipped back within fourteen (14) days after the end of the Rental Period, the Renter authorizes Lumenex to charge the payment method on file for a full annual subscription at the then-current price. Upon such charge, the Rental converts into an annual subscription and is governed by the subscription terms above, including automatic renewal. Lumenex may also pursue recovery of the System and any associated costs as permitted by law.

The Renter is responsible for keeping the original shipping box and protective foam inserts in good condition for the entire Rental Period and must use them to ship the System back. If the original box or foam is lost, discarded or damaged such that it cannot safely protect the System, the Renter will be charged a replacement fee of one hundred U.S. dollars ($100). Any damage to the System caused by inadequate packaging during return shipment is the Renter's responsibility.

The Renter must use the System only as described in Lumenex's setup and usage instructions, and is responsible for any damage to the System beyond normal wear and tear from ordinary use. This includes, without limitation, damage from drops, impacts, improper mounting, tampering, unauthorized repair or modification, pests, fire, vandalism, theft, or misuse. If the System is lost, stolen or damaged beyond repair, the Renter will be charged the full retail replacement value of the affected components. Repairable damage will be charged at Lumenex's actual cost of parts and labor.

The System is equipped with internal heating and ventilation that protect it from moisture, condensation and cold weather only while it is connected to power. The Renter must keep the System plugged in to a working outdoor-rated power source at all times while it is installed outdoors. The Renter is responsible for any damage caused by rain, snow, ice, condensation, temperature or other weather conditions that occurs while the System is unplugged or without power due to the Renter's actions or circuit (for example, a disconnected cord, tripped GFCI outlet or switched-off breaker).

The System must remain at the installation address provided at checkout. The Renter must not open the housing, remove the cellular module or disable its connectivity, as Lumenex uses it to deliver content, provide remote support and monitor the System's condition and location. The Renter is solely responsible for obtaining any permission required from landlords, homeowners associations or local authorities and for installing the System in a safe manner that does not create a hazard to people or property.

Lumenex will inspect the returned System within a reasonable time after receipt. The Renter will be notified of any missing items, damage or packaging fees, and authorizes Lumenex to charge those amounts to the payment method on file. The Renter may dispute a charge by contacting Lumenex within fourteen (14) days of notice.

Illuminations or Lumen Coins included with a Rental are for use during the Rental Period only, have no cash value and are not refundable. Unused inclusions expire at the end of the Rental Period unless the Rental converts into a subscription.

Rental fees are non-refundable, including if the System is returned before the end of the Rental Period, except where the System arrives defective and Lumenex is unable to repair or replace it within a reasonable time.

The Renter assumes all risk of loss of or damage to the System from delivery until Lumenex receives it back. The Renter agrees to indemnify and hold Lumenex harmless from any claims, damages or injuries to persons or property arising from the Renter's installation, use or possession of the System, except to the extent caused by Lumenex's own negligence.