Legal

Terms of Service

Last Updated: November 9, 2026

Overview

Welcome to Lumenex. By purchasing or subscribing to any recurring service, software plan, content subscription, maintenance package, or membership offered through our website, you agree to the following Terms of Service, including our Subscription Terms & Billing Policy.

1. Subscription Services

Lumenex offers certain products and services on a recurring subscription basis. Subscription plans may include, but are not limited to:

  • Software access
  • Graphic Shop access
  • Cloud services
  • Cellular connectivity
  • Maintenance or support plans
  • Premium features
  • Media/content subscriptions

Subscription details, pricing, and included features are displayed at the time of purchase.

2. Automatic Recurring Billing

By subscribing to a recurring plan, you authorize Lumenex to automatically charge your selected payment method on a recurring basis at the billing interval selected during checkout (monthly, annually, or otherwise). Charges will continue automatically unless canceled in accordance with this policy.

You acknowledge and agree that:

  • Your subscription automatically renews at the end of each billing cycle
  • The payment method on file will be charged without additional authorization unless required by law
  • Billing dates may vary slightly due to processing times, weekends, or holidays

3. Subscription Fees

Subscription pricing is displayed at checkout and may include:

  • Monthly recurring fees
  • Annual subscription fees
  • Add-on services or upgrades
  • Delivery freight and return freight, as set out in Section 15
  • Applicable taxes and fees

All prices are listed in U.S. Dollars unless otherwise stated.

4. Failed or Declined Payments

If a payment is declined, expired, or otherwise unsuccessful, Lumenex may:

  • Retry the payment method on file
  • Suspend access to subscription features or services
  • Disable connected hardware functionality tied to the subscription
  • Terminate the subscription after repeated failed attempts

You are responsible for keeping billing and payment information current and accurate.

5. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting Lumenex support. Unless otherwise stated:

  • Cancellations take effect at the end of the current billing cycle
  • No partial-month refunds are provided
  • Access to subscription features continues until the subscription term expires

If a subscription includes hardware-dependent services, certain functionality may become unavailable after cancellation.

If a subscription includes a Lumenex System, the System must be returned to Lumenex when the subscription ends, and the return freight charge in Section 15 applies unless Lumenex collects the System within its local drop-off area.

6. Refund Policy

Subscription payments are generally non-refundable once processed unless otherwise required by law. Lumenex may, at its sole discretion, issue refunds or credits in limited circumstances including:

  • Duplicate charges
  • Billing errors
  • Technical issues caused directly by Lumenex

Refund requests must be submitted within 14 days of the applicable charge.

7. Subscription Changes

Lumenex reserves the right to modify subscription pricing, features, or service offerings at any time. If pricing changes occur:

  • Existing subscribers may receive advance notice when required by law
  • Updated pricing may apply beginning with the next billing cycle
  • Continued use of the subscription after changes take effect constitutes acceptance of the updated pricing

8. Account Responsibility

You are responsible for:

  • Maintaining accurate account information
  • Securing your login credentials
  • All activity occurring under your account
  • Promptly notifying Lumenex of unauthorized use or suspected fraud

9. Service Availability

While Lumenex strives for uninterrupted service, subscription services may occasionally be unavailable due to:

  • Scheduled maintenance
  • Software updates
  • Network interruptions
  • Third-party service outages
  • Circumstances beyond our control

Lumenex does not guarantee uninterrupted or error-free operation.

10. Termination

Lumenex reserves the right to suspend or terminate subscriptions or accounts that:

  • Violate our Terms of Service
  • Involve fraudulent activity
  • Abuse platform functionality
  • Fail to maintain valid payment information

11. Payment Security

Payment information is securely processed through third-party payment processors. Lumenex does not store full credit card information on our servers unless explicitly stated. Please review our Privacy Policy for additional details regarding data collection and usage.

12. Limitation of Liability

To the maximum extent permitted by law, Lumenex shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Service interruptions
  • Unauthorized account access
  • Third-party payment processing issues

Our total liability related to subscription services shall not exceed the amount paid by the customer during the previous 12 months.

13. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Illinois, without regard to conflict of law principles.

14. Equipment Rental Terms

The following terms apply to any Lumenex system, including the LX60 and all related components, accessories, lenses, mounts, cables and packaging (collectively, the "System"), provided to a customer under a rental plan (a "Rental"). By completing a Rental purchase, the customer ("Renter") agrees to these terms in addition to the rest of these Terms of Service.

14.1 Ownership

The System remains the sole property of Lumenex at all times. A Rental grants the Renter a limited, non-transferable right to use the System at the installation address provided at checkout for the duration of the Rental Period. No ownership interest is transferred. The Renter may not sell, sublease, lend, pledge or otherwise encumber the System.

14.2 Rental Period

The Rental Period begins on the start date selected at checkout and ends thirty (30) days later, as shown on the order confirmation. Delays in delivery caused by the Renter, the carrier or events beyond Lumenex's control do not extend the Rental Period unless Lumenex agrees in writing.

14.3 Return Obligation

The Renter must return the complete System to Lumenex at the end of the Rental Period, using the return instructions Lumenex emails to the Renter. Return freight is charged as set out in Section 15, unless Lumenex collects the System within its local drop-off area. The System is considered returned only when the carrier records it as received by Lumenex, or when Lumenex collects it. The Renter must return all components received, including the projector, lens, mount, power supply, cables and any accessories.

14.4 Late or Non-Return

If the System has not been shipped back within fourteen (14) days after the end of the Rental Period, the Renter authorizes Lumenex to charge the payment method on file for a full annual subscription at the then-current price. Upon such charge, the Rental converts into an annual subscription and is governed by the subscription terms above, including automatic renewal. Lumenex may also pursue recovery of the System and any associated costs as permitted by law.

14.5 Original Packaging

The Renter is responsible for keeping the original shipping box and protective foam inserts in good condition for the entire Rental Period and must use them to ship the System back. If the original box or foam is lost, discarded or damaged such that it cannot safely protect the System, the Renter will be charged a replacement fee of one hundred U.S. dollars ($100). Any damage to the System caused by inadequate packaging during return shipment is the Renter's responsibility.

14.6 Care, Damage and Loss

The Renter must use the System only as described in Lumenex's setup and usage instructions, and is responsible for any damage to the System beyond normal wear and tear from ordinary use. This includes, without limitation, damage from drops, impacts, improper mounting, tampering, unauthorized repair or modification, pests, fire, vandalism, theft, or misuse. If the System is lost, stolen or damaged beyond repair, the Renter will be charged the full retail replacement value of the affected components. Repairable damage will be charged at Lumenex's actual cost of parts and labor.

14.7 Continuous Power Requirement

The System is equipped with internal heating and ventilation that protect it from moisture, condensation and cold weather only while it is connected to power. The Renter must keep the System plugged in to a working outdoor-rated power source at all times while it is installed outdoors. The Renter is responsible for any damage caused by rain, snow, ice, condensation, temperature or other weather conditions that occurs while the System is unplugged or without power due to the Renter's actions or circuit (for example, a disconnected cord, tripped GFCI outlet or switched-off breaker).

14.8 Installation, Location and Access

The System must remain at the installation address provided at checkout. The Renter must not open the housing, remove the cellular module or disable its connectivity, as Lumenex uses it to deliver content, provide remote support and monitor the System's condition and location. The Renter is solely responsible for obtaining any permission required from landlords, homeowners associations or local authorities and for installing the System in a safe manner that does not create a hazard to people or property.

14.9 Inspection on Return

Lumenex will inspect the returned System within a reasonable time after receipt. The Renter will be notified of any missing items, damage or packaging fees, and authorizes Lumenex to charge those amounts to the payment method on file. The Renter may dispute a charge by contacting Lumenex within fourteen (14) days of notice.

14.10 Lumen Coins and Graphics

Illuminations or Lumen Coins included with a Rental are for use during the Rental Period only, have no cash value and are not refundable. Unused inclusions expire at the end of the Rental Period unless the Rental converts into a subscription.

14.11 Early Return and Refunds

Rental fees are non-refundable, including if the System is returned before the end of the Rental Period, except where the System arrives defective and Lumenex is unable to repair or replace it within a reasonable time.

14.12 Assumption of Risk and Indemnity

The Renter assumes all risk of loss of or damage to the System from delivery until Lumenex receives it back. The Renter agrees to indemnify and hold Lumenex harmless from any claims, damages or injuries to persons or property arising from the Renter's installation, use or possession of the System, except to the extent caused by Lumenex's own negligence.

15. Shipping, Delivery and Return Freight

The following terms apply to every Lumenex System shipped to a customer, whether under a Rental, a subscription or a purchase. Freight charges are in addition to the plan or purchase price.

15.1 Delivery Freight

Every Rental and every subscription System that is shipped carries a delivery freight charge of two hundred fifty U.S. dollars ($250) per System, which is added to the order.

15.2 Local Drop-Off Area

Orders with an installation address within a seventy-five (75) mile radius of Chicago, Illinois are delivered by Lumenex as a local drop-off and are not charged delivery freight. At the end of a Rental or subscription within this area, Lumenex collects the System and no return freight is charged. Lumenex determines whether an address falls within the local drop-off area.

15.3 Return Freight

When a Rental or a subscription ends, for any reason, the Renter or subscriber is responsible for a return freight charge of two hundred fifty U.S. dollars ($250) per System for its return to Lumenex, in addition to the delivery freight. For Rentals and subscriptions ordered on or after October 28, 2026, the return freight is charged at checkout together with the delivery freight, and nothing more is due when the System comes back. For earlier orders, the charge is due when the Rental Period or subscription ends, and the Renter or subscriber authorizes Lumenex to charge it to the payment method on file. Lumenex emails the return instructions.

15.4 Purchases

A purchased System ships at no charge within the United States, and it is not returned to Lumenex, so neither delivery freight nor return freight applies to purchases.

LX Teams Text Messaging Terms

Lumenex LLC's LX Teams text messaging program provides replies to customer-initiated questions about projection systems, installation, and technical support, and automated incoming-message alerts to participating team members' personal phones. This program does not include promotional messages.

Team members must provide express consent before receiving automated alerts. Providing a phone number, creating an account, or accepting these general terms does not by itself enroll anyone in recurring text alerts. Consent is voluntary and is not a condition of purchasing any goods or services. Customer-initiated support conversations do not enroll customers in recurring alerts or marketing messages.

Message frequency varies based on support conversations and incoming customer messages. Message and data rates may apply. Reply STOP to unsubscribe from texts sent by that number. For help, reply HELP or email support@lumenex.com. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle messaging information. Mobile information and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. These program-specific consent and privacy terms take precedence over the general Consent to Communication provisions below.

Consent to Communication

1. Scope of Consent

By submitting your personal information on our website, including your name, telephone number, and email address, you agree that Lumenex LLC, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various communication methods, including but not limited to emails, phone calls, text messages, and postal mail. This communication may be aimed at informing you about new products, services, promotions, and offers that you might find valuable.

2. Automated Calls and Messages

You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology, to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.

3. Third-Party Communication

You agree that we may share your personal information with trusted third parties for them to contact you with relevant offers and services. However, your information will be shared in accordance with our Privacy Policy and applicable laws concerning data protection and privacy.

4. Voluntary Nature of Consent

Providing your consent is completely voluntary, and you may withdraw your consent at any time. To withdraw your consent, please follow the opt-out instructions provided in our communications or contact our customer service.